Shipping policy

At Velune, we strive to process and deliver your orders as quickly and efficiently as possible. Please review our shipping policy below for information regarding order processing, delivery times, and shipping procedures.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information.

Shipping Times

Estimated delivery times may vary depending on your location and shipping carrier.

Estimated Delivery

• United States: 5–10 Business Days
• Canada: 7–12 Business Days
• United Kingdom: 5–10 Business Days
• Australia: 7–14 Business Days
• International Orders: 7–21 Business Days

Please note that delivery estimates are not guaranteed and may be affected by weather conditions, carrier delays, customs processing, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your location and selected shipping method.

Free Shipping

We offer free shipping on qualifying orders over $150.

Any applicable shipping promotions will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and tracking link.

Please allow up to 48 hours for tracking information to become available after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Velune is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible.

Delayed or Lost Packages

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur.

If your package appears lost or significantly delayed, please contact our customer support team and we will assist in investigating the issue with the carrier.

International Orders

International customers may be responsible for customs duties, taxes, or import fees imposed by their local authorities.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

Email: support@velune.com